Privacy Policy

Benji’s Shop Ltd – Privacy policy

At Benji’s we are committed to protecting and respecting your privacy. The Benji’s Team all shop online, both with Benji’s and other internet sites so we understand how important privacy is.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following to understand our practices regarding your personal data and how it will be treated and if you have any questions, please just ask.

This policy is effective and updated as of 5th June 2018.

About us

References in this privacy policy to “we”, “us” and “Benji’s” are to Benji’s Limited, a company incorporated and registered in the United Kingdom, with our company number available at request.

Changes to this policy

We may make changes to this privacy policy from time to time. Any changes will be posted on this page and the date at the top of this privacy policy will be updated. In the event of a material change we will also send out an email to inform customers of the change.

Refunds

We will always be happy to accommodate a refund of your order, if you receive a product which is faulty or damaged. We are only able to process refunds on any items that are faulty or damaged. Items are sold as seen and are standard to product descriptions listed by us on our website. However, we unfortunately will not be able to process refunds on any items of jewellery due to heightened regulations in light of the COVID-19 pandemic. We will also be unable to accept refunds if requested due to a misunderstanding of product dimensions. All dimensions are listed in full on the website, and should you wish to discuss this - please contact us using the appropriate channels. Finally we withhold the right to reject and immediately refund any order for our own reasoning.

Information we may collect from you.

We may collect and process the following data about you:

Information that you provide by filling in forms on www.benjisshop.com (“the Website”). This includes information provided at the time of registering to use the Website, purchasing any Lisa Angel products, posting material on the Website or requesting further services. We may also ask you for information when you report a problem with the Website.  

If you purchase products from us, we may retain details of your delivery address, password and/or information associated with your account.  We also maintain a record of your product selections and the fulfilment of your orders.

If you write to us by post or email or post on our blog and social media sites, records may be kept of that correspondence.

If you correspond with us by telephone or web chat, written records of that conversation may be kept.

Details of your visits to the Website including, but not limited to, traffic data, location data, web logs and other communication data, and details of the resources that you access may be kept on record.

We do not knowingly collect information from customers under the age of 13. In the event that we learn that we have collected personal information from anyone under the age of 13 we will delete it immediately.

COVID-19 and How This May Affect Your Order

We are aware of the disruption that COVID-19 has made to shipping, and as such would like to make you aware of this. We ship our orders via Royal Mail 1st Class, and therefore have a reliable stream of communication with regards to the progress of your delivery. If your order faces any disruption as a result of delays caused by the pandemic, we will of course contact you at the first instance using the details you provided to keep you up to speed, and aware of your order progress.

Reviews

As we are always looking for ways to improve, please feel free to email us any feedback about the products you have received from us. You may unsubscribe from these emails using the link at the bottom of the email.

Managing your marketing preferences

We will never share or sell your data to third parties for marketing purposes.

When you provide your email address to us you may be asked if you would like to opt in to receive marketing communications. We will only send you marketing communications where you have consented to receive them. We will only send you marketing communications via the channel you have consented to (for example post or email).

To ensure that you are still happy to hear from us, if you have not updated your preferences with us for a two year period, we will contact you to remind you that you can opt out at any time.

If you have consented to receive marketing communications you can change this by emailing us at benjisonline@gmail.com or you can click on "update subscription preferences" or "unsubscribe from this list" links at the bottom of emails.

How long we store your data

We are committed to keeping your personal information only for as long as is necessary. Where we no longer require information to be in a format where you can be identified personally, we will remove any personal details and store the data anonymously.

For purchases made on our website or for delivery in store, we will store your information for a period of 2 years from your last order or login to assist us with our unlimited returns policy. After this time you will need to show us proof of purchase. If you wish to use your account after it has been deleted you will need to create a new account.

IP addresses

We may collect information about your computer, including your IP address, operating system and browser type, for system administration. This is statistical data about users’ browsing actions and patterns, and does not identify any individual.

Your IP address may also be passed to a third party company to assist us with the prevention and detection of fraudulent orders.

Where your personal data is stored

We may store and process any of your personal data both inside and outside of the European Economic Area (“EEA”).

How we use your information

We use information held about you in the following ways:

To process and fulfil your orders.

To ensure that content on the Website is presented in the most effective manner for you and for your computer.

To allow you to participate in interactive features of the Website.

To notify you about changes to the Website or products.

We may also use information held about you to provide you with information, products or services that you request from us or which we assume may interest you. This may include contacting you by email if you have consented to such communication. You may unsubscribe from future emails using the instructions provided in each message.

Your rights

You have certain rights given to you by law, that mean you have control over your personal data that we process:

Access to your personal data – this right allows you to confirm that your personal data is being processed and to allow you to check if the processing is lawful.

Correcting any mistakes – this allows you to instruct us to rectify any mistakes.

Right to be forgotten – you have the right to instruct us to erase your personal data.

Stop processing – you have the right to request we stop processing your personal data.

Moving data – You have the right to ask us to transfer your data from one organisation to another under certain circumstances.

Right to object to direct marketing – you have the right to object to the processing of your personal data for the purposes of direct marketing.

Object to profiling – You are able to object to profiling and/or automatic decision making under certain circumstances.

Should you wish to know more about what information we hold about you including making changes to, or requesting the deletion of information that we hold about you, you are entitled by law to make a subject access request. You can make this request by email, post or phone. We will reply within one month from the day after we receive your request, unless this day is a weekend or bank holiday, in which case it will be the next working day.

Please note we may need to exclude certain information as part of your request, if we are permitted to do so for legal or other reasons.

If you would like to contact the Lisa Angel Data Protection Officer, please email

You have the right to complain to the Information Commissioners Office (ICO): If you are not happy with an aspect of how we are processing your data, you can lodge a complaint to the supervisory authority. See https://ico.org.uk/concerns/ for details.

Please do contact us before speaking to the ICO if you wish to exercise any of your rights or if you have any questions about the processing of your personal data.